Our PROACT support option is based on the premise that prevention is better than cure. It takes a managed, proactive approach to your IT systems instead of just dealing with problems when they arise.
Aimed at the prevention of IT breakdown and failure, our PROACT service is built around a schedule of regular planned maintenance of your IT systems. Many features are slotted into this schedule, bringing business benefits like reduced cost, reduced risk and peace of mind.
- 24/7 monitoring of your IT systems to detect problems
- On-tap technical support only a phone call away: response guaranteed within 4 hours
- Daily monitoring of back-up systems to safeguard your critical data
- Monitoring of “best before” dates to replace IT equipment before problems arise
- Monitoring of antivirus & malware functioning
- Disaster recovery capacity built into your IT system to ensure you’re prepared for the worst
- Factoring in new technologies if appropriate to your business needs
- Fixed, monthly fee or buy hours in bulk at a reduced rate
- Carry-over: unused monthly support hours banked for future use with no sell-by date
- Your own online account: keep track of how many support hours you’ve used and how many you have left
- Better performance of your IT systems
- Greatly reduces risk of system failure: problems detected before they become critical
- Greatly reduces risk to your data from virus or spyware
- Flexibility: increase or decrease the amount of hours you purchase each month depending on your changing needs
- Your IT costs are reduced and more manageable: no unbudgeted costs
- Peace of mind: your IT system is regularly monitored and maintained
Contact us for a no-obligation chat about how PROACT can work for you.
Looking for “on-demand” IT support? Explore our Pay As You Go option