PROACT

Our PROACT support option is based on the premise that prevention is better than cure. It takes a managed, proactive approach to your IT systems instead of just dealing with problems when they arise.

Aimed at the prevention of IT breakdown and failure, our PROACT service is built around a schedule of regular planned maintenance of your IT systems. Many features are slotted into this schedule, bringing business benefits like reduced cost, reduced risk and peace of mind.

Features

  • 24/7 monitoring of your IT systems to detect problems
  • On-tap technical support only a phone call away: response guaranteed within 4 hours
  • Daily monitoring of back-up systems to safeguard your critical data
  • Monitoring of “best before” dates to replace IT equipment before problems arise
  • Monitoring of antivirus & malware functioning
  • Disaster recovery capacity built into your IT system to ensure you’re prepared for the worst
  • Factoring in new technologies if appropriate to your business needs
  • Fixed, monthly fee or buy hours in bulk at a reduced rate
  • Carry-over: unused monthly support hours banked for future use with no sell-by date
  • Your own online account: keep track of how many support hours you’ve used and how many you have left

Benefits

  • Better performance of your IT systems
  • Greatly reduces risk of system failure: problems detected before they become critical
  • Greatly reduces risk to your data from virus or spyware
  • Flexibility: increase or decrease the amount of hours you purchase each month depending on your changing needs
  • Your IT costs are reduced and more manageable: no unbudgeted costs
  • Peace of mind: your IT system is regularly monitored and maintained

Contact us for a no-obligation chat about how PROACT can work for you.

Looking for “on-demand” IT support? Explore our Pay As You Go option