Testimonials

Coulter HurstCoulter Hurst have been using MICT since MICT’s inception, having been with them previously under the Software Generation (SG) banner.

Coulter Hurst switched to SG when our providers at the time failed to provide the support needed following a very stressful office move, along with other unsatisfactory support issues. Having been recommended by a customer we switched to SG and have been with them ever since, and now under their new guise as MICT.

We have undergone numerous upgrades with MICT including fitting a new server and installing a terminal server platform to work alongside existing PC’s. This went ahead out of hours and resulted in no downtime for users. Any support issues or ‘niggles’ were responded to immediately and the project was a great success.

I have always been treated as a valued customer by MICT and find all their staff polite and a pleasure to communicate with. I would highly recommend MICT for software and hardware provision as well as support, delivering both a great service and good value.

Coulter Hurst
www.coulterhurst.co.uk

Andrew Collinge chose MICT to provide IT support in 2009, on the recommendation of a company with a similar business model as ours as well as other IT professionals.

MICT recommended to us the best way the best way to move forward and we are very pleased with the advice and support they now give us.

Importantly in a retail environment, our pc’s are critical and MICT respond rapidly to any issues we report.

Since moving to MICT, our knowledge of IT has improved – they aim to teach us ways of resolving issues ourselves. In the long term, this means our money is spent less on support and more on developing our ICT capability.

The staff at MICT are friendly and helpful; we are pleased with our working relationship and would happily recommend their services.

Andrew Collinge
www.andrewcollinge.com

tpmtpm has used MICT services for over eight years. In this time we have developed secure virtual network servers which MICT maintain effectively and efficiently. MICT have championed and advised on all of our college ICT and ILT requirements.

The pricing structure for support services represents good value for money and their response time is excellent. Their staff are well-qualified and experienced and have the highest integrity for clients. I have no hesitation in recommending them to any business owner.

tpm
www.tpmnow.co.uk

We have more than happy with the service we have received from MICT. From full system installs at our various office sites to the quick, helpful and friendly back-up support and advice we would have no hesitation in recommending their professional services.

NWCS
www.nwcs.ltd.uk

Crossroads CareWhat I’ve appreciated the most about MICT is their ability to listen, and their enthusiastic approach to our enquiries, which are never trivialised. In this financial climate which is challenging for all, they will go the extra mile to deliver which is hugely reassuring for a hard pressed charity!

Crossroads Care
www.crossroadsnorthwales.co.uk

Phoenix SafePhoenix Safe have been with MICT for some years and in all that time we have found them to be by far the most helpful and proactive IT company that we have dealt with in all the time our company has been trading (25 yrs). They now also look after our European sites remotely with only local support for hardware issues. I can highly recommend them to anyone who is looking for a new IT company.

Phoenix Safe
www.phoenixsafe.co.uk

Michael John AcademyMichael John Academy received outstanding support from MICT during relocation into our new academy. We have an excellent existing working relationship which has involved on-going support over a number of years. Queries are always dealt with in a quick and efficient matter. I would highly recommend their services

Michael John Academy
www.michaeljohnacademy.com

I would like to thank you for an excellent service as well as the responsive customer support you provide. When we contact your support we are always happily surprised to get an immediate response which quickly resolves any of our issue.

MICT support and help is unrivalled you have the best support team in the business as you have always provided us with a first class Service. Whenever our system has let us down the team have arrived very quickly and made sure that our IT courses have continued with the minimal of fuss, because of this we would have no hesitation in recommending you to others.

Woodlands Community Centre
www.woodlandscc.org.uk

St Joseph’s HospiceI could not possibly say enough nice things, the engineers are, well no words for them or Tim and Amanda. You cannot imagine how much we now use the service, and how much we rely on it and you all

St Joseph’s Hospice

HPL PropertiesMICT have been fantastic. Their customer service is excellent. The guys there respond very quickly and go above and beyond to help. It was the best decision I made when signing up for their excellent services. I have complete peace of mind that should I have any problems they are always there at the end of the phone and call out if needed within the hour. I would highly recommend them.

HPL Properties
www.hplproperties.co.uk

MICT’s help and advise to BNENC has proven invaluable for us in guiding us through the selection purchase, installation, staff training and maintenance of our system enabling us as a small community based charity to engage a wider audience with utmost confidence in the technology we are using and their on-going help and advise if needed is only a phone call away.

Breckfield & North Everton Neighbourhood Council

MICT always provide a fast reliable quality service. Their Staff are always Friendly and helpful. MICT is a not for profit IT company which is always the first choice for a charity like us .thoroughly recommended!

Merseyside Chinese Community Development Association
www.mccda.co.uk

Rocket TrainingRocket Training have worked with MICT for a number of years and have always found them to offer an excellent service both from Amanda dealing with any queries and keeping us informed of where our support jobs were up to and from the support technicians being very knowledgeable and efficient when dealing with support jobs. I have recommended MICT to a number of colleagues from other organisations and the organisations that now use MICT have been very happy with the support they have received.

I have found MICT to offer an excellent support service and have been very impressed with their advice and guidance on new projects that we have undertaken.

Rocket Training
www.rockettraining.co.uk

Sefton Credit Union LtdI would like to thank Tim and your staff for the excellent service we have had since our initial investment in our computer systems.
We have always had excellent and prompt service and would highly recommend your services to other customers.

Sefton Credit Union Ltd
www.seftoncreditunion.org

Bridgehead Container ServicesIn the summer of 2009 MICT saved our company’s data from complete disaster. The server had collapsed and our backup system had been proved inadequate. Our then supplier told us we would have to buy a new server and start a new database from scratch. Following a cry for help at lunchtime on a Friday, Tim Bold, Managing Director of MerseysideICT, examined the situation and convinced us he might be able to help.

MICT worked on the database over the weekend and by 22.00 on Sunday night a new server with our database completely restored was installed in our office.

Since that date MICT have kept a watchful eye on our database and systems. Their staff have always responded quickly and successfully to any computer problems we may have. This has given us the confidence to concentrate on our business in the knowledge that our data is secure.

Bridgehead Container Services
www.bridgeheadcontainers.com

Since we started our business relationship with MICT, we have been satisfied with the services. The technicians at MIC understand the challenges faced by small voluntary organisations. They listen to our needs attentively and respond with feasible, affordable and practical solutions. We have enjoyed the honest and high quality services provided by MICT very much. We wish all the very best to MICT and its staff team.”

Merseyside Chinese Community Development Association
www.mccda.co.uk

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